Have your say. SHORT TAKES.
email voices@mediacorp.com.sg
or visit www.todayonline.com/voices
from http://imcms2.mediacorp.sg/CMSFileserver/documents/006/pdf/20090907/0709VOL021.pdf
EZ-Line Pte Ltd
Obtained from http://www.ezlink.com.sg/consumer/image/auto.png
Convenience, peace of mind
Letter from Gregory Gerald Danker, VP, Marketing & Communications, EZ-Link Pte Ltd
WE REFER to “Every cent counts” and “EZ-Link fees a hassle” (Sept 3) and would like to thank both writers for their valuable feedback.
EZ-Link’s EZ-Reload by Giro auto top-up facility is an extension of the existing EZ-Reload by Card facility. It is offered to ez-link cardholders as an alternative payment method that is convenient, and it gives them a peace of mind while commuting or driving.
Similar to the existing EZ-Reload by Card facility, EZ-Reload by Giro requires EZ-Link to advance the top-up amount onto the customer’s card before reclaiming that amount from the customer’s bank account.
While we are unable to comment on the pricing model of other billing organisations in providing the Giro service to their customers, a nominal convenience fee of $0.25 per top-up is charged so as to cover processing costs that are incurred in the provision of the EZ-Reload by Giro service.
We hope to have clarified the writers’ queries on the convenience fee for the EZReload by Giro facility.
WE REFER to “Every cent counts” and “EZ-Link fees a hassle” (Sept 3) and would like to thank both writers for their valuable feedback.
EZ-Link’s EZ-Reload by Giro auto top-up facility is an extension of the existing EZ-Reload by Card facility. It is offered to ez-link cardholders as an alternative payment method that is convenient, and it gives them a peace of mind while commuting or driving.
Similar to the existing EZ-Reload by Card facility, EZ-Reload by Giro requires EZ-Link to advance the top-up amount onto the customer’s card before reclaiming that amount from the customer’s bank account.
While we are unable to comment on the pricing model of other billing organisations in providing the Giro service to their customers, a nominal convenience fee of $0.25 per top-up is charged so as to cover processing costs that are incurred in the provision of the EZ-Reload by Giro service.
We hope to have clarified the writers’ queries on the convenience fee for the EZReload by Giro facility.
EZ-Line Pte Ltd
Obtained from http://stage.rain-works.com/ezlink/consumer/image/gtm.jpg
Reference
- TODAY, Monday September 7, 2009, VOICES, page 21
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