By Chua Mui Hoong, Opinion Editor, The Straits Times, 21 October 2017 at 08:00 am
Singapore Press Holdings (SPH) has brought forward its planned staff cuts slated for 2018 to this year-end.
What was initially a two-year plan has been shortened to one year. This will complete the 10 percent staff cut first announced in October 2016. Headcount will be reduced by 230.
This figure of 230 includes 130 employees who will be retrenched. The remaining job reductions will result from retirement, termination of contracts and roles that will be eliminated as a result of the restructuring of work processes. 
Picture posted by Belmont Lay on 11 October 2017
The past week has been emotional for SPH, with company-wide retrenchments. There is no good way to retrench people. But as I found out, the opposite of Retrenchment is Resilience.
The past week has been emotional for many of us in Singapore Press Holdings (SPH), especially in The Straits Times (ST) where I work.
The retrenchment of over 30 of our colleagues in the ST newsroom, part of the 130 retrenched from across the SPH company, has sent many into a tailspin of emotions.
Picture posted by Arthur Lee on 04 August 2016
This was the first retrenchment exercise I observed up close. Here are my takeaways:
1. There is no good way to retrench people
No matter what senior managers do, how well they plan the exercise, the impact on those affected will be largely negative. For SPH's case, unions and management negotiated what is widely considered a generous package: one month's pay per year of service, capped at 25 months, plus notice pay (one month for bargainable staff, three months for more senior staff). We had career coaches and counsellors on standby and a database of job openings.
My bosses made it plain that people were being retrenched because their jobs were no longer relevant, or the number of positions for a particular skill set had shrunk. Performance was not the issue. But no matter how it is portrayed, the stigma of retrenchment remains. It stings.
And for those who had been happy at work, the trauma of instant separation must be hard to bear. You come in one day as an employee of a company. Before the day is over, you are told you have to leave; you pack your things and you hand in your pass. SPH gave those retrenched leeway to come back the next day or over the quiet weekend to pack - but separation is separation, even if some of your worldly artefacts (objects of historical interest) linger on in a former abode.
For my company, one big boo-boo took place when some staff found out they were retrenched the hard way - when they couldn't log into their computer system after they came to work. It wasn't meant to be thus, but it happened. SPH bosses apologised for the error.
2. When you scale down, you also need to boost up
Retrenchments take place in companies facing challenges.
For SPH, whose stronghold was in newspaper publishing, the decline of print media is structural. Our media profits have been falling. Everyone knows that. While the company remains profitable, an increasing share of those profits come from non-core businesses in property and healthcare.
The core media business is dwindling, as print advertisement revenue dries up, and digital ad revenue has yet to flood in. The retrenching of editorial staff should come as no surprise.
But even as print media declines, the promise of digital media is ripe. Digital ad spending is on the rise worldwide.
As SPH moves from print to digital, we will need fewer of some skill-sets, and more of others. We need more videographers, fewer print photographers, for example. We need more interactive graphic designers, fewer print illustrators. So even as SPH retrenches staff, it also needs to grow, and expand, and join the war for digital talent.
This job cuts will see a total of 15 percent of the staff in the newsrooms and sales operations being reduced. This will incur retrenchment costs of about S$13 million in the current quarter. The wage bill could decline by about 8 to 9 percent as a result of these cuts.
SPH chief executive Ng Yat Chung made these announcements and gave the results briefing at the group’s Toa Payoh North office on Oct. 11, 2017.
Here are SPH’s results in point form:
→ Full year net profit rose 32 percent to S$350.1 million from the previous financial year
- ◘ Up S$84.8 million or 32 percent rise in full-year net profit
- ◘ This is due to a gain of S$149.7 million from the sale of its online classifieds business
- ◘ And a S$57.4 million fair-value gain from investment properties
- ◘ Advertising revenue fell by S$103 million, or 16.9 percent
- ◘ Circulation revenue fell by S$8.7 million, or 5.1 percent
- ◘ Property segment, revenue rose S$2.8 million, or 1.2 percent
- ◘ S$96 million charge incurred from impairing its magazine business and from writing down printing presses and investments in associates. 
And even as a company retrenches, its leaders must be able to rally the rest to believe in a future.
This is why SPH chiefs spoke about having to retrench in one breath, and the need to expand its media operations in the next. The Straits Times, for example, is expanding its regional coverage and is hiring experienced journalists to report on the region.
Boosting morale and rallying the troops to believe in a bright future is the flip side of retrenchment.
After all, you trim to get the body corporate into fit fighting shape for battle.
3. Think with the brain, feel with the heart
Retrenching is wrenching, but it may be necessary.
Retrench with the head - and then execute and empathise with the heart.
I had the privilege - or discomfiting position - of being in middle-management through this exercise.
Rationally, I can understand the reasons for retrenchment.
When a business is declining, you have to streamline operations and reduce costs. You can't forever have, say, the same 100 people producing work that generates three-quarters of the revenue of what was generated 10 years ago, as is the case for the core media business in SPH. Even if other parts of the company are still profitable, you don't really want to carry on with that cost structure of 100 people producing stuff with declining revenue.
But emotionally, you feel the impact of seeing colleagues devastated by the retrenchment.
I decided to compartmentalise the two parts. Accept the fact of retrenchment rationally. Then try to be there emotionally for those affected.
There are three groups of those affected.
First, those retrenched.
For this group, the rest of us can just be empathetic and supportive. Listen and sympathise. Help pack up or drive their belongings home, if that's needed. Have a cup of coffee with your colleagues in the canteen. Match your ex-colleagues with job openings that you know of. I have a wide range of very nice friends and contacts. I asked around for job openings. Other editors did likewise. We helped funnel job openings to those looking for new opportunities. Research has shown that weak ties - such as friends of friends - are often the best sources for job openings.
The second worst hit emotionally, in my view, are the bosses who made the decision on where the axe should fall.
The editors I know in SPH are decent, good people. One of them said at a townhall meeting that this was the most difficult decision he had to make in his career of over 25 years. Another boss felt "physically sick" from the long sessions and difficult decisions.
It is therapeutic for people to point the finger upwards and blame bosses. But now that I am in middle-management and see their point of view, I can't do so with a good conscience.
No matter how they decide, bosses will face criticism for their call; worst of all, they will feel the moral burden of deciding whose job should go. I don't think many people bear such burdens lightly. I was appreciative that my boss, a key decision-maker in the exercise, told us middle-managers that if there was any "opprobrium" (harsh criticism) from staff, it should be directed at him.
At the same time, the leaders who made the decision must remain emotionally engaged with those retrenched, and those who remain, and make time to let staff talk through their feelings.
The third group affected are the rest who remain.
They may feel anxiety and sadness for those affected. There will be feelings of vicarious indignation for those retrenched, and empathy. Inter-washed among the maelstrom of feelings will be some relief - or disappointment in some cases from those who wanted the payout - of being spared this time round.
Engulfed with heavy feelings, a colleague and I left the newsroom that Thursday for an early dinner. We both had the same uneasy feeling - a sentiment akin to survivor's privilege or even survivor's guilt - why them, not us?
There is a time to be a cog (teeth) in a company wheel. There is a time to be a person. When someone has lost his or her job, it is time to be the latter.
4. The opposite of Retrenchment is Resilience
Some of the colleagues I spoke to remained upbeat and positive.
D-Day, Thursday (Oct 12), was a shock for some. But it was all systems go from The Day After.
I had breakfast with a young colleague on Saturday. On Monday morning, she was meeting a prospective employer. In the afternoon, she was discussing a freelance assignment.
Another colleague I was bugging to finish up her CV, told me she had to finish a last article for The Straits Times. My heart choked at that point - such loyalty from this young reporter, to an employer who had just dispensed of her service. I decided to be a friend first, an employee second. Forget ST, I said. Do your CV first. (The company in question was looking for people urgently.)
Picture posted by Linette Heng, Reporter on 04 November 2016 at 06:00 am
Another colleague told me the other team members she had worked with for years in ST, had rallied round her. She is staying hopeful, looking ahead.
One colleague organised a farewell tea inviting ex-colleagues who had just been retrenched. This is one small way to aim for closure.
Resilience means accepting the inevitable, dealing with the hurt, and then doing one's best to cope by remaining hopeful of new openings.
Picture posted by Chuang Peck Ming on Wednesday, 25 May 2016 at- 5:50 AM
Picture posted by The Independent on 11 October 2017
 Chua Mui Hoong, Opinion Editor, The Straits Times, Anatomy of a retrenchment, posted on 21 October 2017 at 08:00 am, http://www.straitstimes.com/opinion/anatomy-of-a-retrenchment-0?xtor=CS11-86
 Belmont Lay, mothership.sg, SPH to cut 230 jobs, 130 of these will be retrenchments, posted on 11 October 2017, https://mothership.sg/2017/10/sph-to-cut-230-jobs-130-of-these-will-be-retrenchments/
 The Independent, SPH mass retrenchment to save costs is like “applying a plaster to a gaping wound”, posted on 13 October 2017, http://www.theindependent.sg/sph-mass-retrenchment-to-save-costs-is-like-applying-a-plaster-to-a-gaping-wound/