Showing posts with label Advance. Show all posts
Showing posts with label Advance. Show all posts

Tuesday, January 14, 2014

It pays for bosses to say 'I'm sorry'

My Paper, Tuesday, January 14, 2014, Page A14, Lifestyle, Advance
From http://epaper.mypaper.sg/emnd/fvxen/fvxp/fvxpress.php?param=2014-01-14
Source Website: http://mypaper.sg/lifestyle/it-pays-bosses-say-im-sorry-20140114
By Ronald Alsop, BBC, mypaper, myp@sph.com.sg, published on Jan 14, 2014


To repair damaged relationships with employees, these executives decided to say two of the toughest words for many bosses to utter: 'I'm sorry.'
PHOTO: To repair damaged relationships with employees, these executives decided to say two of the toughest words for many bosses to utter: "I'm sorry."
https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhiOb_oOzu9dKPRV0Qifglma0As7gjLllkiDwuPUx5WHUCuJvMXHItibmpV2LuuC_PjwbMTXiUY5wyc1EWuU36n6bOE5t938dBDSUC_g8UzJGl-RB_oCyRrz1cyACTH3-orsRZ_sttMkNA/s1600/setnja-sa-dinosaurima-07.jpg
http://pljuga.com/wp-content/uploads/2009/05/setnja-sa-dinosaurima-07.jpg
http://pljuga.com/2009/05/29/setnja-s-dinosaurima-spektakl-u-areni/


MR GORDON Nixon, chief executive officer of Royal Bank of Canada, apologised for not being more sensitive to employees, whose jobs were being outsourced, and said that they would be offered comparable positions within the bank.

Mr Tim Armstrong, CEO of AOL, acknowledged to his staff that he made a mistake when he publicly fired an employee during a company conference call and apologised to the ousted individual.

To repair damaged relationships with employees, these executives decided to say two of the toughest words for many bosses to utter: "I'm sorry."

Whatever the motivating factor, apologies can help restore a manager's credibility after a damaging error, and they also can inspire greater trust in management at a time when many workers are feeling disillusioned with employers.

PHOTO: Whatever the motivating factor, apologies can help restore a manager's credibility after a damaging error, and they also can inspire greater trust in management at a time when many workers are feeling disillusioned with employers.
Dino girl, picture posted by yatz, Cartoons & Comics / Traditional Media / Cartoons / Drawings, ©2010-2014 yatz
https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh-TsgF_dyCXxX_-G7yuMDq8-pZxYRiUTX-D08F-1yJ9UehlCqLcC_RW4j15t18PrW_VeU2qO4KBt0oQyVB4JpQewfHvViupWHcDYw03Vjy-9SQj0C2nLw0DvlV22_7ftJkWCVHvFlhuUY/s1600/eb39727ce2fc87b62c72aa38359589d0.jpg
http://fc07.deviantart.net/fs71/f/2010/084/e/b/eb39727ce2fc87b62c72aa38359589d0.jpg
http://yatz.deviantart.com/art/Dino-girl-158425564


Such mea culpas seem to be more common these days, partly because of the growing likelihood of a public uproar on social media when firms slip up.

Whatever the motivating factor, apologies can help restore a manager's credibility after a damaging error, and they also can inspire greater trust in management at a time when many workers are feeling disillusioned with employers.

For example, about a third of British employees characterise trust between them and senior management as weak, according to a study this year by the Chartered Institute of Personnel and Development, a human-resource organisation in London.

Similarly, a global study by Forum Corp, a Boston-based consultancy, found that about one third of workers trust business leaders less now than in the past. The managers in the survey were even more pessimistic: 43 per cent said they believe employees trust bosses less now.

Honesty clearly is the cornerstone of trust, and that includes owning up to mistakes and apologising. Some respondents to the British study said they would admire leaders if only they admitted their mistakes.

Beyond engendering trust, acknowledging an error and making amends can encourage greater openness throughout an organisation.

"When leaders admit mistakes, it shows they're human and vulnerable, and it makes it safe for others to talk about their mistakes, too," said Mr Dennis Reina, president of the Reina Trust Building Institute, a consulting firm based in Stowe, Vermont.

How common are apologies from bosses? It depends on whom you ask.

Many employees believe managers don't take responsibility for their screw-ups and don't express regret.

Only 19 per cent of employees said their managers often or always apologise.

But managers have quite different perceptions of their behaviour: 87 per cent said they often or always say they're sorry. But some managers said they don't apologise because they don't want to look weak or incompetent.


Many employees believe managers don't take responsibility for their screw-ups and don't express regret. Only 19 per cent of employees said their managers often or always apologise.
PHOTO: Many employees believe managers don't take responsibility for their screw-ups and don't express regret. Only 19 per cent of employees said their managers often or always apologise.
Picture posted by Attaturk on Tuesday, May 08, 2012 at 6:00 AM
https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiROvQYmtd-LC2kTthIvFLoJ-Nz6SE_lqS0PdxbT-MbkibVLrL23lgBzTFnPyOtJfORyjJ2J4EMfwTpm277P25jANwXPfJPcgkRRMoLfcwF4qo1g7Ql8VaAAFhk8XktCTKkWO_SZuv4fnE/s1600/Dinosaurs+pictures+t+rex.jpg
https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh8dFEm7Bjmrozu23JogKvfkgM9x1CLxwAI6Io2dNbIpUZlCc8vdOIpxOyOF5B7PE5PmHssg6BXsmfB19hEBywvt74K9SFNenCdx8Rfdon9V62cEmt6L_vwi0WHCvtfQbQXUx4FRKkon4q1/s1600/Dinosaurs+pictures+t+rex.jpg
http://rising-hegemon.blogspot.sg/2012/05/allow-me-to-be-first-to-say.html


DAMAGING OMISSION

Failing to apologise can cause more damage than loss of trust. Mr Reina recalled a client that had an employee who became extremely frustrated when his supervisor refused to apologise for "raking him over the coals in a team meeting". In retaliation, he disclosed a customer's proprietary information on the Internet, which resulted in litigation and the loss of a US$10-million (S$13-million) contract, Mr Reina said.

"Most times, people just say: 'I'm out of here' in such situations, but sometimes an employee is hurting so badly, he wants to get even," he said.

The refusal to fess up to mistakes can poison the relationship between supervisors and their subordinates to such a degree that it may even contribute to depression. A study in Denmark found that it isn't a burdensome workload, but rather feelings of injustice that lead to depression.

"An important element of what we call relational justice is when supervisors treat employees with consideration and truthfulness," said researcher Matias Brodsgaard Grynderup, who works in the public-health department at the University of Copenhagen. Consequently, he believes admitting mistakes and apologising would make the workplace seem more just.


WHEN TO HOLD BACK

Of course, business leaders shouldn't apologise for every misstep and risk appearing ineffectual and losing respect.

It's also wise to apologise clearly and sincerely - but concisely. After taking responsibility for the mistake and pledging to do better in the future, managers should move on and avoid dwelling on the issue.

Employers also shouldn't expect apologies to work magic in every situation. They may not be very beneficial when office relationships were already badly strained before the mistake occurred.

"If the management enjoys high levels of trust from workers, then apologising is a good idea and more likely to be believed" and lead to forgiveness, said Dr Jin Li - an assistant professor of management and strategy at the Kellogg School of Management at Northwestern University - who has studied trust issues in the workplace.

"When the existing level of trust is low, apologising will be less effective, and its benefit is likely to be smaller than the cost of being perceived as weak and incompetent," he said.
By Ronald Alsop, BBC, mypaper, myp@sph.com.sg, published on Jan 14, 2014


Pikachu Like A Boss
PHOTO: Pikachu: Like A Boss
Picture posted by BUG567, Cartoons & Comics / Traditional Media / Cartoons / Drawings, ©2012-2014 BUG567
https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiIYp2DWjXV11wFg-ROLFOSQ87jwRhBuPrjuMdlyFWPrcwBBHUPuzktu9GBQCxBkIfVB177Pk6XAOrLh4eCKS9ChwpA9M-JHwpeBScvL_kRN-TBDqYugr3BpqzvXkxyFnPVxDcEb59up58/s1600/pikachu__like_a_boss_by_bug567-d4uqwtx.jpg
http://th05.deviantart.net/fs70/PRE/i/2012/092/4/d/pikachu__like_a_boss_by_bug567-d4uqwtx.jpg
http://bug567.deviantart.com/art/Pikachu-Like-A-Boss-293508789



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Tuesday, August 20, 2013

Handwrite notes with these apps

My Paper, Tuesday, July 16, 2013, Page A15, My Executive, Technology, Advance
From http://epaper.mypaper.sg/emnd/fvxen/fvxp/fvxpress.php?param=2013-07-16
Source Website: http://mypaper.sg/advance/handwrite-notes-these-apps-20130716
By NYT, Published on Jul 16, 2013, mypaper


Important tool for cognitive development
PHOTO:  Important tool for cognitive development
 In writing by hand, even if it is just printing, our brain must:
  • Locate each stroke relative to other strokes.
  • Learn and remember appropriate size, slant of global form, and feature detail characteristic of each letter.
  • Develop categorization skills.
Research highlights the hand's unique relationship with the brain when it comes to composing thoughts and ideas.
Posted by Dr. Bill, "Memory Medic" on Wednesday, March 13, 2013, at 3:45 PM

The benefits to brain development are similar to what you get with learning to play a musical instrument. Not everybody can afford music lessons, but everybody has access to pencil and paper, and presently, taking handwritten notes, on a digital tablet.
https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjulaB6ZH5xEm1cGJR5aukdqYOsKzOKb_M3keLkPB8R4GmXRWHZO46vlaVpiqRzzi8wMogR40G8LkqYbxK_V5A-BfO2QD0QWRmnISbRp3_L2qzqVpEk8QV3UtNsGSHHvylc23Nu2ZaPzRo_/s1600/handwriting.JPG
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http://thankyoubrain.blogspot.sg/2013/03/cursive-writing-makes-kids-smarter.html


STUDENTS and professionals have moved beyond pen and paper when it comes to note-taking.

But taking handwritten notes, even on a digital tablet, is much more personal than typing on a word processor.

Many of today's most popular tablets are finger-friendly. But for a host of note-taking apps, the devices work best when paired with a stylus.

Here are a few faves (favourites):
Noteshelf – Handwriting on the iPad

 
NOTESHELF (US$6, or S$7.60)
The iPad app by Ramki has a main interface that looks like an empty page ready for you to write on, with controls in an icon bar at the top of the screen.

You can choose from many predefined types of digital paper, like plain and ruled pages (lined paper pages), and even one designed for musical notation.

Noteshelf supports digital styluses that connect to the app and relay information, like how hard you're pressing on the screen, to produce light or heavy lines. The highlighter pen and eraser options are slick, and there is a great system for selecting lines, drawings or text so you can adjust them later.

You can add photos to your pages, using intuitive multitouch gestures to move and resize images. But switching from a stylus to finger controls is a little jarring. Your notes can be shared as images or PDFs over e-mail, Twitter or Facebook.


Papyrus - Natural Note Taking
PHOTO: Papyrus - Natural Note Taking
Papyrus is a natural handwriting note-taking app that you use just like paper, but with the flexibility and advantages of modern technology.

Papyrus allows you to take handwritten notes on your Android device using either an active pen (e.g. Samsung S Pen), passive stylus, or your finger. The vector graphics engine keeps your notes beautiful at any zoom level and on any device, while the simple and intuitive user interface allows you to take notes quickly and efficiently.
By Steadfast Innovation, LLC - July 28, 2013 (Productivity)
https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgpCy-2ussNbOTJ1DRO1q7tLxrT4yYeNZf-fj5NqZO4mrZ_6_HBrmoD7sJipFSAttnSWRyH_PfG-0kCd5yAzHslZZfU-Tp6hPz7MrMfhZxAC9hjyrMtQ62eJINeLxlo61RxztuZj8ozzD68/s1600/unnamed.png
https://lh3.ggpht.com/zk7VXw9STeur0cUBrAvjhxOiR5urVuUl5v9Oc0yyzfxwAYyQaEJX1_d171egLlcdjQY=h900
https://play.google.com/store/apps/details?id=com.steadfastinnovation.android.projectpapyrus
 
PAPYRUS NATURAL NOTE TAKING (FREE)
Visually, the Android app is a lot like Noteshelf, with a page of simulated paper to write on and a slim menu bar at the top. It also has many of the same features.

The similarity to writing on paper is enhanced by a feature that makes thicker or thinner lines depending on how hard you push the stylus on the screen.

The app has different paper backgrounds, and you can add images. Adding typed text to your notes and drawing geometric shapes require an in-app purchase.


ePaper - Sketch, Write, Draw, Outline and color on a Digital Paper Notebook <br>ePaper, a sketching app, is the easiest paperless communications tool for EVERYTHING - Planning, storyboarding, problem solving and letting you share your ideas visually anywhere, anytime.
PHOTO: ePaper - Sketch, Write, Draw, Outline and color on a Digital Paper Notebook
ePaper, a sketching app, is the easiest paperless communications tool for EVERYTHING - Planning, storyboarding, problem solving and letting you share your ideas visually anywhere, anytime.
By effectmatrix
https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhyS8DuY0IePdRkHmJC1UGZ3eQGpKGi2jHJD5nnj-oiqbeY_8ULVeBAgfvmT7Nu6C-2IwcCugS__hsDDPSk4zMjxJYKyV0VmKnssAJ6Vg5b3BEandvbxpqdN9jeq-E3uU_BkmPV5nt5USy0/s1600/mzl.awasqolu.1024x1024-65.jpg
http://www.effectmatrix.com/mac-appstore/epaper1.jpg
http://www.effectmatrix.com/mac-appstore/ePaper.htm

ePAPER (US$2)
Made for iOS, the ePaper app by Effectmatrix has a more open design and departs from the idea of simulating a notepad. It has tools that let you sketch and paint on your note pages.

A broad array of pen, pencil and brush-emulating tools is included. A pack of additional paper designs costs US$1. It's easy to use, and if your notes tend to be artistic and free-form, this is for you.


Write by Stylus Labs
PHOTO: Write by Stylus Labs
Write is a note-taking app developed by Stylus Labs. Write provides users with a set of tools to draw, erase, insert space, and add bookmarks. Create handwritten links to websites, customize and save pens, and insert images into documents. Write is a perfect app for note-taking and brainstorming.
https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhG0_g_yd4bYtj7I9-OayVlkNsOL1u6f5Idacq6rM_IBxkHBZHnHHxdWkZ9HNOJF1ppHlDHrVVz-7wIflR1ketzTlBHsEHktDp9BtishIUEGIlLpEGhyphenhyphenjttL05Vq8mKvfYCL_B3osxn1NNU/s1600/best-note-taking-apps-for-android-write-by-stylus.jpg
http://media.heavy.com/media/2013/08/best-note-taking-apps-for-android-write-by-stylus.jpg
http://www.heavy.com/tech/2013/08/top-best-note-taking-apps-for-android-phones-and-tablets-2013/

WRITE (FREE)
On Android, this app by Stylus Labs is a simpler offering, with fewer pen types and digital paper designs. But it's still powerful, and you can export notes as images or PDFs via services like e-mail or Dropbox.

It can also support electronic styluses. The pages automatically scroll  (move up the displayed portion in window) up to expose more blank space when you approach the bottom edge.
By NYT, Published on Jul 16, 2013, mypaper



HELPDESK
我的字典: Wǒ de zì diǎn

Note-taking: 作笔记 zuò bǐ jì
Ruled pages (lined paper pages): 直纹页 zhí wén yè
Geometric shapes: 几何行状 jǐ hé xíng zhuàng
Scroll (move up the displayed portion in window): 滚动 gǔn dòng



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