Source Website: http://mypaper.sg/news/hotel-treats-its-staff-guests-20131008
By ADRIAN LIM, email@example.com, mypaper, Published on Oct 08, 2013
PHOTO: ONG WEE JIN/MY PAPER
My Paper, Tuesday, October 08, 2013, Page A7, News, BuildingCareers,
AS A customer relations officer working in a hotel bar, Ms Shanalyn Garbo can spend more than eight hours moving about in her high heels.
During her daily shift which starts in the late afternoon and extends past midnight, Ms Garbo, 27, will be taking orders, making cocktails and serving customers at the Royal Plaza on Scott's Heat Ultralounge.
But while the work can be tiring, Ms Garbo, who is from the Philippines, is thankful that she has a staff lounge to retreat to during her break.
There, away from the public eye, she can kick off her shoes, relax with a magazine on a sofa or bean bag, and chit-chat with co-workers.
Occasionally, she unwinds in one of the three massage chairs cleverly placed in front of an aquarium.
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But for Ms Garbo, it is the ambience there that makes all the difference. At the aptly named staff-only Chillax Lounge, the lights are turned down and the windows surrounding the 80 sq m room are tinted, to prevent outsiders from peeking in.
"I have more energy for work after a break in the lounge," she said.
Unlike many company staff-relaxation areas, the Chillax Lounge is remarkably different. It also boasts a projector screen playing cable-TV programmes, as well as computers with Internet access.
Costing some $70,000 to build, the lounge was launched in September last year.
At more than 21/2 times the size of the previous lounge, the Chillax Lounge is a brand-new space created in the hotel's basement area.
"We felt that we should treat our colleagues better than we treat our guests... Happy staff will make happy guests," said Ms Juliana Ong, the hotel's director of human resources.
While the move to revamp the lounge started with the hotel's management, the general staff had a hand in suggesting the facilities it should have.
The Chillax Lounge is just one of the many initiatives that the hotel has implemented to engage its employees.
Regular staff activities include dance classes, and weekly open-door sessions with the general manager.
Unlike at most hotels, the 400 staff at the Royal Plaza on Scotts do not have to clock in and out. They are also not required to submit medical certificates when they report sick.
"It's our (hotel's) values - trust and respect. Even though this may sound cliched, our employees are our greatest asset," said Mr Patrick Fiat, the hotel's general manager and chief experience officer.
"We call (our staff) the internal guests. The external guests are the ones who pay, while the internal guests are those we pay," he said.By ADRIAN LIM, firstname.lastname@example.org, mypaper, Published on Oct 08, 2013
Katie looked radiant as she arrived on Good Friday ahead of her wedding blessing to husband Kieran.
While her outfit was concealed by several large umbrellas, Katie, 34, appeared to have gone for an understated look when it came to her hair and make-up.
Katie, who looked radiant in a High Street strapless gown and tiara, drew gasps from the celebrity studded guests when she walked down the aisle.
By Kimberley Dadds and Lucy Buckland
PUBLISHED: 00:32 GMT, 31 March 2013 | UPDATED: 13:54 GMT, 31 March 2013
我的字典: Wǒ de zì diǎn
Cocktails: 鸡尾酒 jī wěi jiǔ
Staff lounge: 员工休息室 yuán gōng xiū xì shì
Unwinds: 放松 fàng sōng
Clock in: 打卡 dǎ kǎ
- My Paper, Tuesday, October 08, 2013, Page A7, News, BuildingCareers,